FAQ - Frequently Asked Questions

Shipping cost is based on the dimensions, weight, and distance of travel which just means it varies depending on what is ordered and where it is going. Our shopping cart will automatically let you know the shipping cost based if you enter a postal code or zip code. We ship within Canada (all province and territories) as well as the USA. We don't ship outside these two countries because shipping is just too expensive, you would be better off trying to source something locally.

It depends. Our goal is to produce, package, and ship your order as quickly as we can, within the constraints we have to work within. For example, custom work such as canvas, wood mounts, and laminating take extra time, as we handcraft all of our items in-house. We don't want to rush to meet a deadline and compromise on quality. These items are generally turned within two to three weeks, potentially longer during holiday rush shopping seasons.

For art print and poster orders, it largely depends if the publisher has items in-stock and available. We have hundreds of publishers and thousands of prints, so time to ship is varied, as it is impossible to stock all the images we list. However, we try to get orders turned inside two weeks.

Photo to art products are generally produced within a week, with a day or two to package and send. Covid is causing delays across the board, but we are still open and processing orders.

Our shipping facilities are located in Mississauga, Ontario for Canadian addresses and Massachusetts for USA addresses. Prints are shipped via Canada Post in Canada, and UPS in the USA. There are no customs fees or cross-border duties to worry about if your image is shipped to an address in Canada or the USA.

Prints and laminates are shipped in rigid cardboard protective poster tubes to avoid damage. Canvas transfers and wood mounts are shipped flat, usually with UPS or Canada Post. You can also pickup your order if you are in the Mississauga, Ontario area. Please email us before arriving, using the 'Contact Us' button on the bottom of our pages, so we may have your item ready for pickup.

Please see our Return Policy page for more info

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If you have another question not covered here, or have a suggestion for something that should be included in our FAQ, please email us using the 'Contact Us' button at the bottom of each page.